Full User Guide

This is a comprehensive guide to using our website including  information for online ordering and site functionality.  Or skip to the section you’re specifically looking for in the following tip sheets.


Placing Your First Order
Everything you need to know to place your first order.

Creating Favourite Lists
Add regularly ordered products to a Favourite List – create as many lists as you would like specific to departments, people, or offices!

Ordering for Multiple Locations
Are you ordering for multiple locations?  Place multiple orders for various accounts, shipping locations, or cost centres in one session.

Returning Product 
We want you to be happy with your purchase – learn how to return product to Monk Office.

Guide for Purchasing Approvers
Are you responsible for approving orders? This guide is essential for those overseeing multiple orders.

Guide for Accounts Payable or Receivable 
Looking for information on invoices, statements or payments?  Keep your account and payments up to date.


If you need assistance or have further questions, please contact our Customer Experience Team at hello@monk.ca or by phone at 250.384.0565.