Schedule: Full-time | Location: Cowichan Valley/Nanaimo Area | Salary + Commission
The primary focus of the Territory Representative is to maintain and grow business to existing Monk Office customers, and to identify new business opportunities, within predominantly, but not limited to, a designated geographic territory. This will be achieved through an energetic, professional approach to providing solutions and services to meet and exceed sales targets. In addition to providing total customer satisfaction, the Territory Representative will demonstrate to customers and prospects, how they can enhance their business through the full spectrum of Monk Office’s products and services.
Come work with an established and vibrant company with its roots on Vancouver Island and its vision in the workplace of the future! Monk Office is an award-winning Office Outfitter and committed to our community and the environment.
Monk Office provides:
- Competitive salary & benefits package
- Discounted bus passes
- Discounted pricing on staff purchases
- Free back to school supplies for children of employees
- Career development opportunities
- Free flu vaccinations
- Cash Employee Referral Program
- Friendly & fun atmosphere with a team that respects our community & environment
What you will bring:
Education:
- Sales courses an asset
Skills:
- New business development, a keen eye for opportunity
- Consistent sales performance to target
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Business acumen with a problem-solving attitude
- Understanding of sales performance metrics
- Excellent written, oral, and presenting skills
- Proficient and comfortable with office technology including Microsoft Office and CRM software
- Lifelong learner
Experience:
- 2 months to 7 years sales, account management or customer service experience (salary is negotiable based on experience)
What you will do:
- Consistently achieve sales budgets/targets
- Maintain amazing customer experiences through extraordinary and responsive service, competitive pricing/value and providing solutions
- Identify new business and develop strong customer relationships
- Accurate monitoring and reporting sales and profitability results monthly, or as required
- Collaborate with other Territory Representatives and Specialists, Operations and the Customer Experience Team to deliver the best possible solution for the customer
- Continually upgrading product knowledge and application of all products, services and programs offered by Monk Office
- Identify opportunities to expand Monk Office’s “Share of Office” by offering new products and services to customers
- Maintain up to date customer contact records within the approved CRM and other sales systems. This will include but may not be limited to sales contact information, name, title, phone number, email address, call frequency, nature of business, and number of office employees and potential products and services needs
- Demonstrate a strong understanding of all approved sales reporting
- Use provided tools and systems to place orders and perform inquiries as necessary
- Dress and conduct oneself in a professional and respectful manner
- Attend and participate in company committees and meetings, including training programs, sales seminars, product knowledge and trade shows
- Support all marketing and sales initiatives including product launches and sales contests
As a Monk Team Member, you will:
- Create Amazing Customer Experiences through a genuine passion for customer service
- Have a Thirst to Learn continuously through new product knowledge, training and bringing your ideas for customer improvements
- Respect for the Team by acting with integrity and supporting meaningful customer and Team Member relationships
- Make a Difference – be proactive, responsive and flexible
- Love our Planet by participating and contributing to our eco business practices within Monk and our communities
- Initiate action to prevent problems and contributing to problem solutions
- Contribute to our environmental sustainability by being conscious of energy use, water consumption, paper use and recycling programs. If there are any environmental concerns, individual staff members must report these concerns to their Leader and, where applicable, address the concern at the time they see it happen
Send your resume and cover letter to ian.taylor@monk.ca
Thank you to all applicants, only shortlisted candidates will be contacted.
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