Retail Team Member

Schedule: Full and Part-Time | Locations: Victoria, Fort St. and Broad St. stores

The main focus of this role is to greet and engage customers in a friendly and professional manner and to provide expert knowledge of Monk products and services enabling the customer to make informed shopping choices. Delivering an amazing customer experience is the ultimate goal.

What you will do:

  • Accurately and efficiently completes POS terminal transactions and back office system (SEM)
  • Receives product and replenishes shelves in relation to store needs in a quick and accurate manner
  • Confident with the processes of Inventory Management – i.e. Cycle counts, PM orders, price changes
  • Maintains procedures for opening & closing of the retail store
  • Achieves a high quality of product knowledge and seeks opportunity to further the product knowledge by asking others, researching product and bringing information to the team.
  • Participates in the merchandising of the retail store and understands the expected standards
  • Consistently participates in the maintenance and housekeeping of the store to ensure an amazing experience and reports any issues that may impact the customer experience.
  • Promotes Monk Office services, including our promotions, our commercial business, copy centres and the Think Monk Savings loyalty program
  • Consistently strives to deliver amazing customer experiences
  • Demonstrates Monk Office Core Values as a work life guiding principle with customers and co-workers
  • Shows enthusiasm and a high interest for the job
  • Consistently meets Monk Office standards for dress code
  • Attends staff meetings, workshops and keeps up to date with posted Monk communications
  • Willingly accepts feedback and takes prompt action on suggestions made by Store Leader and Team Members
  • Works closely and cooperatively with the store Leader, and offers feedback and suggestions to support store goals



  • High school diploma


  • Excellent written and verbal communication skills with the ability to convey information in a concise and well-organized manner
  • Adapts easily to change
  • Takes the initiative, is a self-starter
  • Is an excellent team player, working well with others


  • Retail sales experience preferred, but not required

As a Monk Retail Team Member, you will:

  • Create Amazing Customer Experiences through a genuine passion for customer service
  • Have a Thirst to Learn continuously through new product knowledge, training and bringing your ideas for customer improvements
  • Respect for the Team by acting with integrity and supporting meaningful customer and Team Member relationships
  • Make a Difference – be proactive, responsive and flexible
  • Love our Planet by participating and contributing to our eco business practices within Monk and our communities

Monk Office offers:

  • Competitive salary & benefits package
  • Discounted bus passes
  • Discounted pricing on staff purchases
  • Free back to school supplies for children of employees
  • Career development opportunities
  • Free flu vaccinations
  • Cash Employee Referral Program
  • Friendly & fun atmosphere with a team that respects our community & environment

Send your resume and cover letter to and tell us how you’ve created an amazing customer experience! Thank you to all applicants, only shortlisted candidates will be contacted.