Customer Experience Representative

Schedule: Full-Time | Location: Victoria, B.C 

The primary focus of the Customer Experience Representative is to work with existing and prospective customers in a digital and telecom environment. As an inside selling function, this position ensures that both internal and external customers of Monk Office receive a professional and pleasant experience completed in a timely manner. The ultimate goal is to deliver total customer satisfaction by demonstrating that Monk can enhance their business through a full spectrum of products and services.

What you will do:

  • Respond to incoming calls, emails, online chats to help customers find the products and solutions they need to be productive at work and at home
  • Participate enthusiastically in driving sales and achieving Monk Office objectives by making outbound calls and customer follow through
  • Respond to customers timely and process orders, returns, service calls accurately
  • Manage multiple customer requests simultaneously
  • Provide suggestions, solutions and options to customers
  • Work on projects, reporting and teams to assist all areas of the business in growing
  • Support sales – retail, commercial office products, technology, and office walk-in customers

What you will bring:

  • 1 -3 years’ experience in customer service, sales, logistics, call centre and/or data entry
  • Passion for customer service and everything office – stationery, technology and interiors
  • An eye for detail and accuracy – follow-up and follow-through are important to you
  • A “yes I can” attitude in an ever-changing work environment
  • Effective written and verbal communication skills
  • Computer experience
  • High energy and desire to contribute to the business
  • Curious and inquisitive nature – seek to find the best service for customers

As a Monk Team Member, you will:

  • Create Amazing Customer Experiences through a genuine passion for customer service
  • Have a Thirst to Learn continuously through new product knowledge, training and bringing your ideas for customer improvements
  • Respect for the Team by acting with integrity and supporting meaningful customer and Team Member relationships
  • Make a Difference – be proactive, responsive and flexible
  • Love our Planet by participating and contributing to our eco business practices within Monk and our communities

Monk Office provides:

  • Competitive salary & benefits package
  • Discounted bus passes
  • Discounted pricing on staff purchases
  • Free back to school supplies for children of employees
  • Career development opportunities
  • Free flu vaccinations
  • Cash Employee Referral Program
  • Friendly & fun atmosphere with a team that respects our community & environment

Send your resume and cover letter to and tell us how you’ve created an amazing customer experience!

Thank you to all applicants, only shortlisted candidates will be contacted.